Here are the steps a client can follow in case of a grievance or feedback:
We believe that customer service is a key element to continued business growth, and we aim to ensure that our customers receive exemplary service at various touch points. Quick and efficient service is essential to sustain existing relationships, and customer satisfaction is important to us, especially since we follow the direct customer model.
Customer inquiries and complaints are an important voice, and this policy details the handling of complaints through a structured grievance redressal framework. To reduce the recurrence of similar issues in the future, grievance redressal is supported by a review mechanism. The Grievance Redressal Policy follows the following principles:
The Research Analyst and employees work in good faith and without prejudice toward the interests of the clients.
Grievance Redressal Mechanism
Clients' queries or complaints may arise due to a lack of understanding or a deficiency in service experienced by clients. Deficiency in service may include lack of explanation, clarifications, or understanding, which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff toward the client.
Clients can seek clarification for their queries and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Research Analyst. Alternatively, the client may call on +91 9586786167.
Clients can write to the Research Analyst at [email protected] if they do not receive a response within 10-15 business days of writing to the Client Servicing Team. The client can expect a reply within 10-15 business days of approaching the Research Analyst.
In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact SEBI's office on the toll-free helpline at 1800 22 7575 / 1800 266 7575.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal via https://smartodr.in/.
For more details about the ODR mechanism, fees, timelines, etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html.
Details of Compliance Officer:
Name : Avinash Goklani
Contact no : +91 9586786167
Email : [email protected]
